Privacy Policy
Privacy Policy
Last updated: January 10, 2026
1. Introduction
SH350 ("we", "our" or "the Platform") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you access our website https://sh350.com and interact with our educational services.
This policy applies to all visitors, regardless of their geographical location. It complies with the legal requirements of Morocco (Law 09-08), the European Union (GDPR), California (CCPA), and international data protection standards.
2. Data Controller
Responsible Entity: SH350
- Location: Casablanca, Morocco
- Person in Charge: Mehdi Abourached
- Main Contact: contact@sh350.com
3. Legal Compliance
This Platform complies with the following data protection requirements:
- Morocco: Law 09-08 relating to the protection of individuals with regard to the processing of personal data
- European Union: General Data Protection Regulation (GDPR 2016/679)
- California: California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
- International: Google Standards (Analytics, AdSense, Firebase)
4. Collected Data
We collect minimal data. Here is what we actually collect:
4.1 Automatically Collected Data
- Google Analytics: IP address (anonymized), browser type, pages visited, visit duration, traffic source
- Google Tag Manager: Interaction events, ad clicks
- Firebase Technical Logs: Security and diagnostic logs
- Cookies: See section 10
4.2 Voluntarily Provided Data
- Contact Form: Name, email address, message
- Account Creation: Email address, password, user profile (Firebase Auth)
- User Profile: Display name, preferences, quiz results, progress
- AI Questions: Text of questions asked to the Q&A system (24h cache)
- PayPal Donations: Payment data remains between you and PayPal
4.3 Data NOT Collected
- ❌ Financial data (except via PayPal)
- ❌ Health or sensitive data
- ❌ Biometric data
- ❌ Precise GPS location
5. Legal Bases for Processing
We process your data based on the following legal grounds:
- Consent: You accept cookies and tracking via the consent banner
- Legitimate Interest: Site improvement, usage analysis, fraud prevention
- Contractual Obligation: If you create an account, to perform the service
- Legal Obligations: Compliance with data protection laws
6. Purposes of Processing
Your data is processed for the following purposes:
- Provide and improve educational services (quizzes, articles)
- Analyze platform usage (Google Analytics)
- Display relevant ads (Google AdSense)
- Manage contact form submissions
- Manage user profiles and progress
- Provide answers via the AI Q&A system
- Ensure security and fraud prevention
7. Sharing Data with Third Parties
We never sell your data. However, we share certain data with the following third-party services:
7.1 Google (Data Processing)
- Google Analytics: Usage data, anonymized IP
- Google AdSense: Cookies for personalized ads
- Firebase: User data storage, authentication
7.2 Generative AI Providers (USA)
- Groq: Q&A query processing (Llama 3.3 70B Model)
- Google Gemini: AI Fallback (Gemini 2.5 Flash Model)
- OpenRouter: Secondary Fallback (DeepSeek R1 Model)
Transmitted Data: Question text only (no personally identifiable data)
Retention: Local cache 24h, no retention by providers (stateless API)
Transfers: USA - Applicable Standard Contractual Clauses (SCCs)
7.3 PayPal (Payments)
PayPal processes your payment data directly. See the PayPal Privacy Policy.
8. Data Retention Period
| Data Type | Retention Period |
|---|---|
| Google Analytics | 14 months (GA4 setting) |
| AI Q&A Cache | 24 hours |
| Form Messages | 6 months |
| Account Data | Account duration + 30 days |
| Quiz Results / Progress | Account duration |
9. Your Rights Regarding Personal Data
🌍 Globally Applicable Rights
- Right of access: Request a copy of your data
- Right of rectification: Correct your inaccurate data
- Right to erasure ("Right to be forgotten"): Request deletion of your data
- Right to portability: Receive your data in a structured format
- Right to withdraw consent: Withdraw your consent for cookies/tracking
🇪🇺 Additional Rights (GDPR)
- Right to restriction: Limit the processing of your data
- Right to object: Object to processing
- Right to complain: File a complaint with your local authority
How to exercise your rights: Contact us at contact@sh350.com. We will respond within 30 days.
10. Cookies and Tracking
Types of Cookies
- Essential Cookies: Necessary for operation (always active)
- Analytics Cookies: Google Analytics (14 months)
- Marketing Cookies: Google AdSense (based on consent)
Cookie Management
- Consent: Consent banner on your first visit
- Refuse: You can refuse non-essential cookies
- Modify: Change your preferences at any time
Google Ads Opt-out: Google Ad Settings
11. Artificial Intelligence and Generated Content
⚠️ AI Warning
SH350 uses generative AI services (Groq, Google Gemini, OpenRouter) for the intelligent Q&A system.
- AI-generated answers may contain errors
- They do not constitute professional advice
- Content is moderated by the SH350 team
- Only the text of your question is transmitted to providers
- No personal data is included in AI queries
12. International Data Transfers
Your data may be transferred outside your country of residence:
- Google Servers: United States and Europe
- AI Providers: United States
For EU users: Transfers are based on the EU-US Data Privacy Framework and Standard Contractual Clauses (SCCs).
13. Data Security
- Encryption: HTTPS/TLS for all transfers
- Firebase Security Rules: Restrictive authentication and authorization
- Passwords: Hashed, never stored in plain text
- Compliance: Google Cloud security standards
14. Children and Minors
This content is not intended for children under 13 years of age.
- SH350 contains advanced educational content designed for adults and teenagers
- We do not knowingly collect data from minors <13 years
- If data of minors is detected, it will be deleted
15. Morocco Compliance (CNDP)
Compliance Law 09-08: SH350 respects Moroccan Law relating to the protection of personal data.
- Data processing is subject to a declaration of compliance with the CNDP
- Right of access and rectification in accordance with Moroccan law
- CNDP Contact: Commission Nationale de Contrôle de la Protection des Données, Rabat, Morocco
16. Changes to this Policy
We may update this Policy at any time. Changes will take effect immediately upon posting. The "Last updated" date indicates the date of the latest modification.
17. Contact and Exercise of Your Rights
- Email: contact@sh350.com
- Website: https://sh350.com
- Contact Page: https://sh350.com/en/contact
- Location: Casablanca, Morocco
We will respond to your requests within 30 days.
18. Data Protection Authorities
- 🇲🇦 Morocco: Commission Nationale de Contrôle de la Protection des Données (CNDP) - Rabat
- 🇪🇺 European Union: Data protection authority of your member state
- 🇺🇸 California: California Privacy Protection Agency (CPPA)
Version: 2.0 | Date: January 10, 2026
This Privacy Policy applies to all visitors and users of SH350.